Maybe
you’ve noticed unnerving warning signals
that an older adult has become entangled in
financial fraud.
Her phone rings all day, but it’s
not longtime friends calling. The house
begins to fill with cheap junk, the sort of
premiums scam artists dangle to induce
participation in fake sweepstakes. Large,
unexplained sums (or lots of smaller ones)
are disappearing from a bank account, with
checks written to unfamiliar people or
organizations. Your relative or friend
suddenly grows very interested in buying
gold coins, investing in oil drilling or
other get-rich-quick schemes.
As we’ve been discussing, a wave of
recent research finds that older people are
more vulnerable to cons . Though it’s not
completely clear why, we do know that
they’re more apt to expose themselves to
potential scams by opening and reading junk
mail or by accepting free meals or trips
that involve sales attempts. And they’re
less likely to take advantage of shields
like do-not-call lists.
How to protect older people from
these predators? “I don’t think we have a
silver bullet,” acknowledged Doug Shadel, a
former fraud investigator who now leads AARP
in Washington State. His book on the
subject, “Outsmarting the Scam Artists,” was
published last month.
But he’s seen one tactic that
doesn’t work: shame and blame. “If you say,
‘How could you be so stupid? How could you
fall for this?’ — that creates a wall, and
people just go underground,” he warned.
Instructing a victim to just stop sending
checks or buying coins or answering calls
will probably prove similarly ineffective.
That’s because victims actually
enter a heightened emotional state when
they’re in the grip of a con, Dr. Shadel
said, and may be impervious to reason or
scolding. “They don’t realize how much it’s
affecting their judgment,” he said.
Predators call that state “the ether.”
Though research continues, there’s
reason to believe that people can be trained
to recognize phony sales pitches and to
become conscious of their emotional
responses, a kind of inoculation against the
ether.
“What seems to work is someone
warning them,” Dr. Shadel said. “Forewarned
is forearmed.”
In Los Angeles, for instance,
professionals at the National Telemarketing
Victims Call Center (1-888-990-1988) will
have multiple conversations to help callers
recognize the red flags that mean scams.
“It’s a slow process, not something that
happens overnight,” said the center’s
executive director, Melody Kleinman. “You
want that person to say, ‘Oh, 876 — that
area code is from Jamaica. Don’t answer
it.’” The staff has been able to help people
demand and sometimes get refunds.
At the AARP Fraud Fighter Call
Center in Seattle (1-800-646-2283), trained
peer counselors help callers figure out how
to distinguish legitimate businesses and
charities from bogus ones. This is where the
Federal Trade Commission sends elderly
lottery victims.
Family members may be able to
provide a similar service, helping older
adults discern fraud attempts by patiently
going through their mail, discussing how
much the person has sent to lotteries over
the past few months and how much they’ve
actually received in winnings.
They can also help provide due
diligence on supposed investments, checking
whether brokers are registered with state
regulators or the federal Securities and
Exchange Commission or the Financial
Industry Regulatory Authority (F.I.N.R.A.).
The authority offers a free hour-long video,
which can be ordered from its Web site, on
avoiding investor fraud.
Helping an older relative sign up
on do-not-call and do-not-mail lists can
also help by limiting his exposure. Once
people appear on a “sucker list” as having
responded to a fraudulent call or mailing,
con artists will pursue them. “Within two
weeks, they’ll get a hundred more mailings
and may be sending out $2,000 to $4,000 a
week, quickly running through their
savings,” said Ms. Kleinman. Fewer callers
and less mail might mean less temptation.
Even as I’m passing along these
suggestions, I can almost feel readers’
hearts sinking. Caring for parents already
entails so much monitoring — do we have to
take on this task too? Shouldn’t the police
and prosecutors and the F.B.I. be able to
shut down these crooks?
But older fraud victims rarely
report these crimes, and even when they do,
perpetrators have proved adept at shifting
to another scam. Using social media sites to
glean enough personal information to
impersonate a grandchild who needs $2,000
wired to London right now — and don’t tell
Mom or Dad about the “mugging,” because
they’ll be mad — is only the latest.
If the situation really gets out of
hand, or a victim with dementia can’t
protect herself, caregivers may need to take
over the checkbook or even petition for
guardianship. But that’s an extreme measure.
So I wonder whether readers have
found creative ways to thwart some of these
come-ons. What if you and your father
watched the F.I.N.R.A. video together and
agreed that neither of you would make an
investment decision without discussing it
with the other?
What if you went through the mail,
shredded the fake lottery letters, but
brought your relative a legitimate state
lottery ticket each week? Would that
maintain the pleasurable anticipation while
avoiding scams? “Most of what people are
purchasing with these tickets is two days of
hope,” Dr. Shadel said.