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Program Links Elderly Immigrants to Aid

By Samantha Gross
Atlanta Journal Constitution, May 28, 2003

NEW YORK (AP)--When Hau Tang Tom's English-speaking husband died in 1993, she was left without anyone to translate her mail.

Now, at 71, the retired chef and factory seamstress brings her letters to case managers with a social service program right in her public housing development. They help her identify and handle any mail that could affect her Medicare and Social Security benefits. And, since she never learned to read and write in her native Cantonese, they help her send letters to her family in China.

Many of the seniors in the Vladeck Houses complex are illiterate in their own language and speak no English.

``They're inundated with mail,'' said Evie Hurtado, a supervisor for the Naturally Occurring Retirement Communities program. ``They don't know what to do with it, so they throw it away. Then they get their funds cut.''

Mail they can't read and checks that mysteriously don't arrive are just a few of the daily hurdles for the Vladeck seniors. Most speak only Spanish or Cantonese, and as their communication problems combine with the difficulties of aging, advocates say they need a link to connect them with services and aid.

NORC programs serve neighborhoods or areas with high concentrations of seniors living independently. Like the program at Vladeck Houses, they were formed to expand on the social and daycare activities offered by traditional senior centers.

Staffed by social workers, these programs help seniors stay out of nursing homes by connecting them to home aides, health care, mental wellness care and social activities, as well as government-funded benefits and aid.

But when staffers at Vladeck first posted signs in several languages to advertise their services to the over 800 seniors who live there, the response was disappointing.

Many seniors could not read the signs. Others, says chief administrator Janet Fischer, refused to accept any help--afraid to trust the case managers or, often, embarrassed to admit their difficulties.

So the staff developed solutions tailored to their particular community. Some began advertising the program door-to-door. Others, finding many seniors weren't leaving their apartments, sought to draw them into group activities.

There was one group of ``macho guys,'' Fischer said, who ``wouldn't come in for anything.''

So a case manager asked Cruz Torres, a retired taxi driver from Puerto Rico, if he would be willing to start a dominoes game in the senior lunchroom.

Three years later, Torres, who is 67, says he has not missed a single day of the six-day-a-week game. ``We're just killing time,'' Torres said of the 10 to 16 men who play for over four hours each day. ``We don't have no other place to go. We might as well come here.''

But Fischer credits the game with improving the nutrition of the men, since they often come first for lunch, which on a recent day included roast beef, mashed potatoes, carrots, peas, pineapple juice and grapefruit, all for $1. And Torres says it was only after the game began that he started going to the office for help.

``As people age, many lose the social connections they've had,'' said Anita Altman, deputy managing director for resource development with the UJA-Federation of New York, a Jewish philanthropic organization that originally spearheaded the drive to gain public funding for NORC programs. ``These programs have helped create the reweaving of the social fabric in a community. ... They've helped enable seniors to remain living in their own homes.''

And that is where the economic sense of the programs lies, say some advocates, who argue that keeping people out of nursing homes translates into a significant savings for Medicaid. Unlike Medicare, which only partially covers medical costs for those over 65, Medicaid covers most medical costs for low-income people.

Not everyone is convinced the program saves money.

``If we're doing our jobs right as social workers, we're getting people connected to services earlier,'' and services such as home aide care cost Medicaid money, said Freda Vladeck, project director of the United Hospital Fund's Aging in Place Initiative. Vladeck Houses is named after her husband's grandfather, who helped establish federally funded public housing.

Alene Hokenstad, another project director for the UHF, said people seeking a purely economic analysis are asking the wrong questions. ``The real argument is how do you provide good care to people with complex needs, and how do you respect people's choices,'' she said.

But economic concerns are always present when programs depend on public funding.

The Vladeck NORC program expected to lose 77 percent of its $214,000 annual budget in city and state cuts this year.

Some seniors were resigned to the news. ``You have to humble yourself to your situation,'' Marcela Fernandez, 72, said through a translator.

Fernandez doesn't attend the birthday parties or outings or computer classes her program offers. Instead, she relies on the staff for help with the essentials.

When her supplemental security income and her Medicaid coverage were cut in a recent mix-up, program workers helped her take steps to restore the funds and get a temporary supply of her diabetes medication.

As Hurtado, one of the program's social workers, was leaving after a recent home visit, Fernandez asked her to translate one last word.

``It says 'corn,''' Hurtado said in Spanish, reading off a can of government-surplus food Fernandez had been given by a charity.

If the program were to lose its funding and close, ``God would find a way to send me someone to help me,'' Fernandez said. ``I don't know how to advocate for myself.''

Others have resolved not to leave the matter to any higher powers.

Tom, the seamstress, approached strangers on the street and at bus stops with an English-language petition to stop the cuts, giving explanations in Cantonese. A slight woman whose feet don't quite reach the floor when she's seated, Tom had never before taken on a political cause. She enlisted members of her Buddhist temple in the effort, and together they gathered over 200 signatures.

Other seniors joined in, attending rallies and flooding politicians' offices with calls, often in Spanish and Chinese. It is quite a change for a community Fischer says is usually difficult to coax to the polls.

Recently, 30 Vladeck seniors traveled to the state's capital, Albany, many for the first time. They cheered as New York Assembly Speaker Sheldon Silver told them the state Legislature had restored the last of this year's funding to New York's NORC programs.

For at least another year, the staff in the program's three offices--one for Chinese speakers, one for those who speak Spanish and one for English speakers--will continue to open their doors.

For Alfredo Rios, this means the dominoes game will go on. But clearly, there is more to it than that.

``It's a therapy for us,'' he says. ``It relieves stress. It relieves anxiety. It gives you something to do instead of being home, crammed up against four walls.'' 


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